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The main customer service number is 1-80. Customers should call 1-80 for return pickups only. Were They Helpful?Ĭustomer service is available 24 hours a day, but there are multiple numbers listed on the return policy page. If you need to return a delivered item, call customer service at 1-80 to schedule a truck pickup. If the item is damaged, have the drive take the item back – do not accept the delivery. Truck deliveries must be inspected at the time of delivery. Customers are often thrilled to find out that JC Penny will accept any return at any time because the customer deserves to be happy. The JC Penny return policy is listed here /jcp/customerservicesub.aspx?cattyp=csr&catid=16108&refpagename=CustomerService%25252Easpx&refdeptid=&refcatid=&CmCatId=EXTERNAL|customerservice. You must pay for the return shipping and handling.Ĭolumbus, OH 43232 Official JC Penny Return Policy If that invoice is not available, write your name, address, phone number and the date you purchased the item on a piece of paper and slip it in the box. You will need to include the shipping invoice with the return. Choose the facility address nearest your home address or the address where the item was delivered. Return an item by mail: Online purchases can be returned by mail to one of the three return facilities. If the item was a gift and you have a gift receipt, you can exchange the item or receive credit. If you do not have either, you will receive merchandise credit. If you have the receipt or packing slip, you can receive a refund.

Use the online store search here /jcp/StoreLocatorMenu.aspx?refpagename=CustomerServiceSub%25252Easpx&refdeptid=12476&refcatid=16108&CmCatId=external|customerservice|16108 to find your nearest store. Return an item to your nearest store: Whether you purchased the item in store or online, you can drive to your neighborhood JC Penny and return the purchase.

Everything the customer could want to know is listed on the returns page. JC Penny does not play around when it comes to explaining the return policy. Over the years, the company has evolved from a five and dime store to a mega-retailer that sells everything from clothing to home appliances and patio furniture. JC Penny has a long history in the US retail market.

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Write A Review How to Return or Exchange an Item at JC Penny